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We are Smile Concept Store and we have a retail store in Mestni trg 6, Ljubljana, Slovenia.  Our company is Hiša Vizij d.o.o. in Šišenska c. 36, Ljubljana, Slovenia. The terms weus and our refer to Hiša Vizij.




The following terms and conditions, which include our Returns + Exchanges Policy and our Privacy Policy, apply to all users of our website located at http://www.smileconceptstore.com/ (the Website) and any of the services offered via the Website, including those who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully and make sure that you understand and agree to them before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service which form a contract between you and us. If you do not agree to these Terms of Service, then you may not access the Website or use any service offered via the Website. Any new features or tools which are added to the Website shall also be subject to the Terms of Service.




You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this page. Whilst we will endeavour to notify you of significant changes to these Terms of Service,it is your responsibility to check this page for changes every time you access the Website. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. If you purchase any products via the Website, the Terms of Service in effect at the time when you place your order shall prevail, and we advise that you print off a copy for your records.


These Terms of Service were last updated on March 2020.


Our Website is hosted by Element lab d.o.o. Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.




By agreeing to these Terms of Service, you represent that you are at least 18 years of age or, if you are below that age, you must have the permission of your parent or guardian to use the Website, and your parent or guardian must have read and understood these Terms of Service and agree to be bound by them on your behalf. 




You may not use the Website ( including any material published on it ) or any services offered via our Website:

  • for any illegal, immoral or unauthorised purpose or to perform or participate in any unlawful acts;
  • in any way which infringes our intellectual property rights or the intellectual property rights of others; or
  • to interfere with or circumvent the security features of this Website or any other website, or the Internet in general.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or any material published on it in any way which is not expressly authorised in these Terms of Service.




We are not responsible if information made available on this Website is not accurate, complete or current. Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any such errors, inaccuracies or omissions.


The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.




We reserve the right at any time to modify or discontinue the Website (or any part of it) or any of the services offered via the Website without notice at any time.


We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website or any service offered via the Website.


We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




You can place orders to purchase products on our Website. To do so, please follow the onscreen instructions to place an order.


Choosing item: once you have found the item you are interested in, click on the 'add to bag' button. You will get notification that item has been successfully added to the cart. To continue shopping, click 'continue with shopping' button and return to the online store. To complete your purchase, click the 'shopping icon' button on top of the page and the system will show you option 'view my shopping bag'. 


Removing and adding items from shopping bag: in top of the page in right corner you can find the 'shopping icon' button. First click this button and choose 'proceed' option which will lead you to the list of selected items. If you want to remove any product just click X icon next to the product in cart preview. If you want to add some items just click 'continue shopping' button.


Shopping bag: to finish the purchase please follow these steps and fill following forms:

  • From Cart preview press 'proceed' button which will lead you to Payment & Delivery.
  • First select country for delivery.
  • Choose delivery type and payment method.
  • Fill Contact data (e-mail, name, surname, phone number, address, zip code and city). . If you are registered these data will already be filled.
  • Fill delivery data or choose box 'Delivery data is the same as billing data'.
  • If you have promotional code or a discount code fill the form and press 'confirm'.
  • Do not forget order overview. Check if all the right items are selected.You will see the price of the product, shipping costs,  the value of VAT and the total cost of payment. If everything is correct press 'proceed to payment'.


Completing the order: in Check + Confirm you can view the delivery information, the payment method, and the contents of the shopping bag. Press 'confirm' button for successfully complete. You will see your order, which you can print. PDF-form of order will be also send to your e-mail address.


If we are unable to accept your order, for example if an item is out of stock, if there has been an error in the description, or because of unexpected circumstances which we could not reasonably plan for, we will inform you of this and will not charge you for the product. In the unlikely event that we are unable to fulfil an order after payment has already been taken, we will as soon as reasonably practicable inform you of this via email, and provide you with a full refund using the payment method you used to place the order.


You may cancel an order placed for products on our Website in accordance with our Returns + Exchanges Policy


The images of our products shown on our Website are for illustrative purposes only. Although we make every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements are approximate only. We cannot guarantee that the display of the device on which you are accessing our Website will accurately display the colours of our products. Products may be supplied in different packaging from that indicated on our Website.




We may change any products to reflect changes in laws and regulatory requirements, and to implement minor adjustments and improvements. We reserve the right to discontinue any product at any time, and to add new products.


We may change the prices for products at any time by posting new prices on our Website, but changes will not affect orders for which we have already received payment.


It is always possible that, despite our best efforts, some of the items listed on our Website may be incorrectly priced. We will usually verify prices as part of our dispatch procedure so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Website, we will usually, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as an error, we may end the contract, refund you any sums you have paid and require the return of any applicable products provided to you.




Although not required in order to use or make a purchase on our Website, you can register for an account with us.


If you do so, you will need to provide us with certain information, including your name, email address and postal address, and you will need to choose a password. For more information on how we may use this information, please refer to our Privacy Policy


When registering for an account or purchasing products as a guest, you agree to provide current, complete and accurate information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


If you register for an account, you agree to keep your password and other account details confidential. You must not disclose these details to any third party.


You can use web shop Smile Concept Store without registration although registered users have some benefits like faster selection and faster purchase, you can check the status of orders and you can always check your previous purchases. When you register on online store, you will get username and password. Your email will become your username and you will choose your password.




Prices which appear on our Website are inclusive of VAT unless otherwise stated, but exclude delivery charges.


Delivery charges applicable to your order will be calculated and displayed on screen prior to your payment details being taken. 


We accept Mastercard, Visa, BA Maestro. By paying using your credit card  you confirm that the card is yours and that there are sufficient funds or credit available to cover the charges. For in-store pickup payments can be done with cash or credit cards.


Billing to your credit will take place prior to or at the time of dispatch.


In final step of purchase you can print your bill. It will be also delivered to your e-mail address. Before final confirmation you are obligated to check if all information are correct.




We will do our best to send your order in 3-5 working days or in 2-3 if your addressee is in Slovenia. But we are not responsible for carrier shipping delays. Please check also Delivery + Tracking Policy and notice we reserves the claim for delivery in 20 days.


Products purchased by you will belong to you as soon as we have received full payment for them and will be your responsibility from the time of delivery to you or a person nominated by you to receive them on your behalf.




Your submission of personal information through the Website is governed by our Privacy Policy.


[You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.]




Nothing in these Terms of Service will exclude or limit our liability to you in respect of death or personal injury caused by our (or our agents'/employees') negligence, fraud or fraudulent misrepresentation, or any other matters for which liability cannot be limited under applicable law.


We are responsible to you for any loss or damage you suffer that is a foreseeable result of our breaching these Terms of Service or for our failure to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement between us was made, we and you knew it might happen.


Your use of, or inability to use, our Website is at your sole risk. Access to the Website is provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title, and non-infringement.


We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free.


You agree that from time to time we may suspend or withdraw the availability of all or any part of the Website, including the ability to place orders for products. We will try to give you reasonable notice of any such suspension or withdrawal.


We only supply the Website, and the products available via the Website, for domestic and private use. If you use the Website and/or the products available via the Website for any commercial, business or re-sale purposes we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.




Only available for slovenian web shop at the moment.




We are the owner or the licensee of all intellectual property rights (including trade marks) in the Website, and in the material published on it. All such rights are reserved to us and our licensors.  As a visitor to the Website, you may download a single copy of the material published on the Website for your own non-commercial, private viewing purposes only.  No copying or distribution of such material for any commercial or business use is permitted without our prior written consent.


You must not modify the paper or digital copies of any materials you have printed off or downloaded from the Website in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.  In addition, you may not include a link to the Website or display the contents of the Website surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.


If you print off, copy or download any part of the Website in breach of these Terms of Service, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.




You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. Please refer to our Returns and Exchanges Policy.




We reserve the right to end your use of our Website at any time without notice if you violate any of the provisions of these Terms of Service.


We may also end the contract between us relating to any product you have ordered via the Website if you have failed to comply with any term or provision of these Terms of Service, including if:

  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the produce; or
  • you do not, within a reasonable time, allow us to deliver the product to you.

If we end the contract between us in the circumstances described above, you will remain liable for all amounts due up to and including the date of termination.




If you have any questions or complaints about a product available via the Website, please contact us at info@smileconceptstore.si  or call us on +386 40 511 451.




Even if we delay in enforcing this contract, we can still enforce it later. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.


If a court finds part of these Terms of Service illegal, that part will be removed and the rest will continue in force.




Questions about the Terms of Service, the Website, or any products available via the Website should be sent to us at info@smileconceptstore.si.



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