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FAQ

 

You've got some Q's? We've got tons and tons of A's. Ask us about an order, a product, what you should buy your grandmother… anything we can help with. Don’t be shy - we promise we’re really nice. Write to info@smileconceptstore.si or call us at +386 40 511 451.

 

How do I become a Smile Concept Store user?

Simple and safe! You can use Smile Concept Store webshop without registration although registered users have some benefits like faster selection and faster purchase, you can check the status of orders and you can always check your previous purchases.

 

Do not worry – registration is very simple, fast, and free! When you register on our online store, you will get a username and password. Your email will become your username and you will choose your password. Please remember your username and password for future purchases. We guarantee, your information will be safe with us. For further information, you can read our Privacy Policy and Terms and Conditions. You can find the registration form on the right top corner of our website.

 

What payment possibilities do you have?

We offer you different options, depends where you come from. 

SLOVENIA:

  • with cash upon receipt via GLS delivery service or Pošta Slovenija,
  • with UPN deposit to the company account,
  • with credit card payment (Mastercard, Visa, BA Maestro),
  • with cash or credit card (Mastercard, Visa, BA Maestro) in our physical store in Ljubljana (Mestni trg 6).

CROATIA:

  • with UPN deposit to the company account,
  • with credit card payment (Mastercard, Visa, BA Maestro).

 

REST OF THE EUROPE:

  • with UPN deposit to the company account,
  • with credit card payment (Mastercard, Visa, BA Maestro).

 

When will I receive the receipt?

You will receive a receipt to your e-mail address - this is the last page of the cash flow. The receipt will be in pdf form. Please check if all information is correct.

 

Do you offer in-store pickup for online orders?

Sure! We will be more than happy if you visit us in the old center of beautiful Ljubljana. You will find Smile Concept Store at Mestni trg 6. It is a convenient alternative to shipping if you are a local customer.

 

Oops! I forgot my password.

Do not worry! Go to the registration form, write your e-mail address and click 'send me password'. You will receive a new password to your e-mail address.

 

Is your website secure?

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use a secure socket layer (SSL) to encrypt the communication. We own a certificate that the business entity fulfills the international standard of excellence in creditworthiness.

 

I haven't received my order, what should I do?

Please write to info@smileconceptstore.si or call our retail store on +386 40 511 451 during working hours. We will be happy to assist you.

 

I do not like an item I have purchased, can I return it?

We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason please check returns and exchanges and follow the instructions.

 

Can I also order a gift certificate online?

You can order a gift voucher by e-mail. Contact us at info@smileconceptstore.si, so we can give you all the information.

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