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FAQ

 

You've got some Q's? We've got tons and tons of A's. Ask us about an order, a product, what you should buy to your grandmother… anything we can help with. Don’t be shy - we promise we’re really nice. Write to info@smileconceptstore.com or call us at +386 40 511 451.

 

How do I become a Smile Concept Store user?

Simple and safe! You can use web shop Smile Concept Store without registration although registered users have some benefits like faster selection and faster purchase, you can check the status of orders and you can always check your previous purchases.

 

Do not worry – registration is very simple, fast and free! When you register on online store, you will get username and password. Your email will become your username and you will choose your password. Please remember your username and password for future purchase. We guarantee, your information will be safe with us, we respect Terms of Service  (Privacy Policy and Returns Policy) DODAJ POVEZAVO. Registration form you will find on right top corner of our website.

 

What payment possibilities do you have?

We offer you different possibilities depends where you came from. You can pay: 

SLOVENIA:

  • with cash upon receipt via GLS delivery service or Pošta Slovenija,
  • with UPN deposit to the company account,
  • with credit card payment (Mastercard, Visa, BA Maestro),
  • with  cash or credit card (Mastercard, Visa, BA Maestro) in Smile concept store in Ljubljana (Mestni trg 6).

EUROPA:

  • with credit card payment (Mastercard, Visa, BA Maestro)

 

When will I receive receipt?

You will receive receipt to your e-mail address - this is the last page of the cash flow. Receipt will be in pdf-form. Please check if all information are correct.

 

Do you offer in-store pickup for online orders?

Sure! We will be more than happy if you visit us in old center of beautiful Ljubljana. You will find Smile Concept Store at Mestni trg 6. It is convenient alternative to shipping if you are local customer.

 

Oopsey! I forgot my password for registration.

Do not worry! Go to registration form, write your e-mail addresse and click 'send me password'. You will receive new password to your e-mail address.

 

Is your website secure?
Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication. We own certificate that the business entity fulfils the international standard of excellence in creditworthiness. (DAJ PREVEZAVO NA CERTIFIKAT)

 

I haven't received my order, what should I do?

Please write to info@smileconceptstore.si or call our retail store on +386 40 511 451 during working hours. We will be  happy to assist you.

 

I do not like an item I have purchased, can I return it?

We hope that you love every single item that you purchase from us. However, if you do need to return an item for whatever reason please check returns and exchanges (DAJ PREVEZAVO NA CERTIFIKAT) and follow the instructions.

 

Can I also order a gift certificate online?

You can order a gift voucher by e-mail. Contact us at info@smileconceptstore.si, so we can give you all the information.

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