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Promise to do our best to send your order as soon as possible. GSL and Pošta Slovenije are our partners and together we will do our best so you can get your package in 3-6 working days or in 3-6 if your address is in Slovenia.



  • visit our store in Ljubljana (Mestni trg 6) and avoid shipping costs
  • GLS shipping is only 3,50 EUR
  • order for 50,00 EUR or more and free shipping is yours



  • GLS or Pošta Slovenia shipping is only 4,90 EUR
  • order for 100 EUR or more and free shipping is yours



  • GLS shipping cost is determined based on your location - there are 6 zones
  • shipping cost (based on delivery address) will be calculated while completing your order



Each order has its own tracking number. Please write us your order number at info@smileconceptstore.si and we will gladly inform you about your tracking number. You will find order number on confirmation e-mail. Cant find it? No worries –  send us just contact information and purchase amount.


Even easier? Call us on +386 40 511 451 (during office hours) and we are happy to check the location of your shipment.



  • orders placed before 5 pm will be dispatched next day
  • orders placed after Friday 5 pm, will be dispatched on Monday
  • we're not responsible for carrier shipping delays
  • customs fees and duties are the customer's responsibility
  • carriers do not ship on weekends
  • carriers cannot deliver to PO boxes – a valid street address is required
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